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FREQUENTLY ASKED QUESTIONS

Orders

Why don't you keep items in stock? Why are your products made-to-order?

There are actually a couple of reasons. First, a lot of our items are custom so it would be impossible to keep that many combinations in stock. Second, we are a small family business that is run out of our home and we do not have the space available in our home for a large inventory. We do try to keep several of our smaller popular items in stock at all times though.

The item says it's in stock. Does that mean you have it in stock and ready to ship for us?

Unfortunately, no. The website will not allow us to turn off the feature that lists it as "in stock" so it will always say "in stock." When you order an item, you do it under the assumption that it will need to be made-to-order for you. If time is a factor, please contact directly to see if we have the item currently in stock.

If you do not have the item I need, how long do I have to wait for it?

That depends on several factors but all of our listings have a current lead time listed on them. A lot of our smaller items can be made in just a couple of days but our larger options need a little longer. If we are not loaded with orders and it's not a large item, we can often get things out in just a couple of days. Please remember that we are a small business and each item is handcrafted which does take time.

Shipping

Why don't you offer free shipping like you do on your Etsy site?

While the term "free shipping" often draws you in because you feel like you're getting a good deal, no shipping is actually free. Sellers on sites like Etsy must adjust the price of items to cover the costs of shipping because we are mostly individual sellers with small businesses that can't get cheap bulk rates. To make sure to cover all costs, sellers typically use the shipping zone furthest from them to calculate those costs. So, while it sounds like you're getting a great deal, you could end up paying more than you would've if you just paid for the shipping.

Will you notify me when my item has been shipped?

When your item ships, you will receive a tracking number that will allow you to follow your item until it arrives.

My item was damaged during shipping. What do I do?

We are not responsible for any damage that is done to the item during shipping. All shipped items will include enough insurance to cover the cost of the item. You will need to file a claim with the carrier and order another item. If this does happen, we will give you a 10% discount on your second order to help with the trouble.

Item Assembly and Maintenance

Will my item arrive assembled?

This depends on the item and delivery method. All items picked-up and delivered will be fully assembled. Some items will be shipped assembled and some will need light assembly. All items requiring assembly will include instructions on how to do so.

Will my item require any maintenance or care?

Some of our items will require light maintenance or care to keep them in their best shape for as long as possible. For example, our cutting boards will require periodic oiling to ensure the wood doesn't dry out. Any items requiring maintenance or care will include instructions on how to do so.